Delivery Information

Horse Bedding deliveries are made using a pallet courier service, using an 18ton lorry (a 7.5ton can be provided on request) with rear tail lift. Pallets are removed from the tail lift using a manually operated pallet truck.

The courier only operates a curb side delivery service, so for health and safety reasons cannot move pallets long distances to undercover storage etc. Please note that the delivery company will charge us if there isn’t anyone in to receive the delivery, or access is restricted, and they have to try again. Whilst we understand that your circumstances can change, we do reserve the right to pass on these costs to you.

Information when Ordering

Please make sure that you give us any helpful instructions and information if your property or business premises are hard to reach, or will be unsuitable for a large lorry. A mobile number will be useful too.

Things to consider...

  • Narrow roads may be unsuitable for large delivery lorries.
  • The delivery area should be flat, rather than a steep slope.
  • Pallet trucks don’t work on loose ground such as grass or gravel
  • The delivery lorry won’t have a fork lift truck or a crane.
  • You may need additional help in order to get your pellets to exactly where you want them - our delivery vehicles are all equipped with tail lifts and pallet trucks, this makes for easier unloading and delivery onto your premises.

Delivery prices

All final prices at check out on the Straw Pellets Direct website are inclusive of delivery and VAT.

If there is a surcharge to be added to your delivery we will call you before dispatch to collect the extra fee. This could range from £10+vat to £30+vat depending on the area. If buying more than one pallet at a time better delivery rates are available, please call for a delivery quote. We are more than happy to ship to the islands, please contact us for a delivery quote.